This Privacy Policy lets users know what happens to any personal data that they provide to us, or any that we may collect. It applies to all our products and services, and explains where we collect personal data from.
1. Introduction
We are committed to safeguarding and preserving your privacy. The following Policy outlines what happens to any personal data that you provide to us, or any personal data that we may collect from you and how we use cookies on our Site. By using this Site you are bound by the following Privacy Policy, so please read it carefully and if you are not in agreement with this Privacy Policy, please do not use the Site.
Changes to this Privacy Policy
From time to time we may decide to make changes to our Privacy Policy by updating this page in order to reflect changes in the law and our practices.
2. What kinds of personal information about you do we process?
Personal information that we’ll process in connection with all of our products and services includes:
- Personal and contact details, such as title, full name, telephone number, email address, and contact details history.
- Records of your contact with us such as via our phone number, if you get in touch with us online using our online services or via our smartphone app, details such as your mobile phone location data, IP address and location.
- Products and services you hold with us, as well as have been interested in and have held and the associated payment methods used.
- The usage of our products and services, and details related to this.
- Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you. Offers may include any of our other products and services.
- Vehicle information, such as vehicle registration, make and model.
- Information we obtained from third parties from your vehicle registration, including but not limited to information about your vehicle make and model and renewal date.
- Fraud, debt and theft information, including details of money you owe, suspected instances of fraud or theft, and details of any devices used for fraud.
- Information about your property, such as location, type of parking space, and number of available parking spaces.
- Information we buy or rent from third parties, including demographic information, vehicle details.
3. What do we use your personal data for?
We use your personal data for the following purposes:
- For management and auditing of our business operations
- We use it to manage our services we offer you/ you have with us
- To improve the overall operation of our business
- To perform and/or test the performance of, our products or services we offer
- To follow guidance and best practice under the change to rules of governmental and regulatory bodies.
- For market research and analysis and developing statistics.
- To monitor and to keep records of our communications with you and our staff.
- To administer our good governance requirements, such as internal reporting and compliance obligations.
- For market research and analysis and developing statistics.
- Assessing and profiling aspects of your vehicle.
- For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and services. We’ll send marketing to you by SMS, email, phone, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match). Offers may relate to any of our products and services, as well as to any other offers and advice we think may be of interest.
- To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels.
- To develop new products and services and to review and improve current products and services.
- To comply with legal and regulatory obligations, requirements and guidance.
4. What is the source of your personal information?
We collect personal information from the following sources:
- From a broker or other companies we work with.
- Business partners, such as financial services institutions, account beneficiaries, or others who are a part of providing your products and services or operating our business.
- From other sources such as Fraud Prevention Agencies, Credit Reference Agencies, other lenders, HMRC, publicly available directories and information (for example, telephone directories, social media, internet, news articles), debt recovery and/or tracing agents, other organisations to assist in prevention and detection of crime, police and law enforcement agencies.
- We use cookies to improve your experience of the service we provide. Some are strictly necessary for the functionality of our websites, some are used to enhance the performance of our websites.
- Information generated about you when you use our products and services.
5. The legal grounds for our processing of your personal information and when we share it
We rely on the following to use your personal data:
- Where it is needed to provide you with our products or services, such as: Account Information. When you sign up for a Place2Park Account, we require certain information such as your name, email address, and phone number.
- Payment Information. To use certain features of our website (such as booking or creating a Listing), we may require you to provide certain financial information (like your bank account, credit card information) in order to facilitate the processing of payments.
- Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate).
- Usage Information. We collect information about your interactions on our website such as your searches for Listings, bookings made, and other actions on the website.
- For management and audit of our business operations including accounting.
- To follow guidance and recommended best practice of government and regulatory bodies.
- For direct marketing communications and related profiling to help us to offer you relevant products and services.
- To perform and/or test the performance of, our products, services and internal processes.
- Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers.
- Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations.
- For market research and analysis and developing statistics.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. They don’t apply in all circumstances. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data (Also known as the Right to be Forgotten).
- Right to restrict the processing of your personal information.
- Right to withdraw consent.
7. For how long is your personal information kept?
We’ll hold your personal information based on the following:
- For as long as we provide our services to you.
- For as long as we have reasonable business needs, such as managing our relationship with you.
- Managing our operations
8. When do we share your personal information with other organisations?
We may share and disclose your personal information in the following situations:
- We may share your personal information with a third party in the event of a merger, transfer or sale of our business.
- We may share your personal information with the owner of a parking space you have enquired about to ensure you receive a relevant response to your enquiry.
- If you sign up to a rental agreement we may share your name, email address, phone number and vehicle registration with the other party of the agreement.
- We may disclose personal information where we are legally required to do so in order to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to requests from public authorities in order to meet national security or law enforcement requirements).
9. Other Sites
- We cannot be responsible for the Privacy Policies and practices of other websites even if you access those using links from our Site and we recommend that you check the Privacy Policy of each site you visit and contact its owner if you have any questions or concerns.
- In addition, if you linked to this website from a third party website, we cannot be responsible for the Privacy Policies and practices of the owners or operators of that third party website.
10. Is your personal information transferred outside the UK?
We’re based in The UK but as part of the services offered to you through the site, the information you provide to us may be transferred to countries outside of the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information between group companies, which may be located in countries worldwide. If we do this we’ll take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.
11. Do you have to provide your personal information to us?
We are unable to provide you with our products or services without certain personal information. In cases where providing some personal information is optional, we will make this clear on Site.
12. Marketing preferences and what do they mean?
We may use your email address, phone number, address and social media platforms to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us.
13. What should you do if your personal information changes?
You should inform us that your personal information has changed so that we can update our records for you, you can do this by filling out our contact from.
Further questions
If you have any questions about this Privacy Policy, or you would like to contact us with your views about our privacy practices, you can do so by filling out our contact form.